Print
Aspire Servicing Center, the loan servicing area for Aspire Resources Inc., is looking for an administrative assistant to support its call center. This includes assistance with reports, mailings, consumer records, training, supplies and other duties as assigned.
Aspire Resources Inc. is wholly owned by Iowa Student Loan Liquidity Corporation. We are all about success — students looking for funding, borrowers needing assistance repaying loans and consumers navigating the student loan landscape. That success starts with you.
As an employee at ISL:
- You will receive in-house training, mentoring and opportunities for advancement.
- You will be empowered to share your ideas and creativity.
- You will earn a competitive wage with excellent workplace benefits.
- You will enjoy a casual workplace with opportunities for fun and team-building.
Job Responsibilities
The qualified candidate will:
- Distribute daily call stats to the call center.
- Manage returned mail.
- Assist the call center director with planning and tracking monthly mailings.
- Ensure completion of quality assurance for specific accounts.
- Change consumer records as needed for specific accounts.
- Identify, gather and upload account documents and recordings as needed.
- Monitor and work letter system queues.
- Track annual testing for call center employees.
- Calculate out-of-statute dates.
- Create files for law firms.
- Gather documentation and information for annual audits, reviews and exams by various regulators and states.
- Order supplies as needed.
- Assist with monitoring call queues and stats.
- Provide updates for inclusion in company newsletter.
- Complete other duties and responsibilities as assigned.
Qualifications
The qualified candidate must have:
- Be dependable with excellent attendance.
- Have a positive mental attitude.
- Have a strong work ethic.
- Possess exceptional attention to detail.
- Be able to prioritize and multitask in a fast-paced work environment.
Physical Activities/Working Conditions
The position requires the employee to:
- Sit full-time.
- Use office equipment including personal computer, keyboard and mouse.
- Frequently interact with others over the phone, in writing and via email and other devices.
- Work occasional variable hours as required.
- Work at least three days per week in the office on a full-time hybrid schedule.
To apply for this position, please complete the employment application (PDF) and send it with a cover letter and resume to recruitment@aspireresourcesinc.com
Aspire Resources Inc. is an equal opportunity/affirmative action employer. As a certified contractor with the State of Minnesota, Aspire Resources Inc. complies with Minnesota Human Rights Act ยง363A and will take affirmative action to employ and advance in employment qualified people of color, Indigenous people, women and people with disabilities. All qualified applicants will receive consideration for employment without any regard to race, color, creed, religion, national origin, sex, disability, sexual orientation, gender identity, age, marital status, familial status, veteran status, status with regard to public assistance or any other characteristic protected by law.